When do I receive my tickets?
If you buy your ticket online through Ticketbooth, you will be sent an email with your E-Ticket as soon as your purchase is completed.
Do I need Photo ID to enter the festival ?
Yes. You must bring Photo ID and the name on your ticket must match the name on the Photo-ID for your entry to be processed.
Can I get a refund for my ticket?
Refunds will only be issued in the case of cancellation of the festival (with the exception of natural disasters, force majeure, and acts of 'god'). Otherwise, refunds on ticket purchases are not possible
Can I change the name on my ticket or onsell the ticket
Yes, if you need to change the name on your ticket, you are able to do so via Ticket Booth Support. There is a name change fee charged at the time of changing your ticket name(s). Name changes are available until one week before the festival.
Can you please re-send my e-tickets?
E-Tickets can be re-sent at any time. Please contact Ticket Booth Support to request an e-ticket to be re-sent.
Help, I lost my hard copy ticket !
Unfortunately hard copy / store tickets can not be re-issued. Treat them like money .. if you lose them, they are gone !!
Online tickets include a standard booking fee to cover online transaction fees and handling. this will be added on as you check out or when you purchase your ticket. A similar booking fee is added by our store outlets..
As part of our efforts to reduce the festival's environmental footprint, promote car pooling and reduce the amount of traffic on the roads, for Earth Frequency Festival 2018 and beyond we will be charging a $30 vehicle pass fee. This vehicle pass replaces our voluntary, per-person carbon-offset donation, and additionally the income raised from this vehicle pass fee will go towards covering traffic management costs, supporting local environmental outcomes, and contributing to our road safety programs in the interests of a safe and sustainable festival.
Do you sell single day tickets?
Each ticket grants admission for the full time of the festival. Sorry, no single day tickets, it is virtually impossible to monitor single day tickets at an event of this nature.
Do tickets include camping ?
Yes! Ticket prices include entry to the event for the full duration and your camping/site access fee.
Do tickets include showers ?
Yes! Ticket prices include use of the awesome shower facilities at Ivory's Rock.
Do I need to buy a ticket if I am a volunteer ?
Yes. From 2017 onwards we are changing our volunteer policies and all volunteers must purchase a ticket. If you are successful as a volunteer applicant, the volunteers coordinator will send you an info pack which includes a special link to the specially priced volunteer tickets, and a single use coupon code.
Do children need a ticket?
Children 13 and under are allowed free access to the festival. Youth 14-17 may purchase a youth ticket at the Front Gate for $150. Youth tickets are not able to be purchased in advance. All minors under the age of 18 must be accompanied by a parent or guardian. In 2017 and beyond, there will be a Family Realm participation pass for any children who wish to play and learn in the Family Realm. Read all about this on the Family Realm page.
Can I get a free ticket if my birthday takes place during Earth Frequency Festival ?
Unfortunately, as a limited capacity event we can not offer free tickets for birthdays taking place during the festival dates. We do however offer a special discounted birthday ticket if your birthday falls on the festival weekend, so drop us a line to discuss if you want to access a discount birthday ticket!